1. Agreement and operator
These Terms of Service (“Terms”) are a binding agreement between you and Grigorii Feoktistov, an individual entrepreneur registered in Georgia with identification number 306408795, who operates Unograph (“Unograph,” “we,” “us,” or “our”). They govern your access to unograph.com, the Unograph web application, and related services, documentation, and support (together, the “Service”).
You accept these Terms when you create an account, click to accept them, purchase a plan that refers to them, or otherwise use the Service. If you do not agree, do not use the Service.
If you use the Service for a company or another organisation, “you” includes that organisation, and you confirm that you have authority to bind it. Our Acceptable Use Policy, Privacy Policy, Cookie Policy, and, where applicable, Data Processing Agreement form part of these Terms.
2. Eligibility and accounts
You must be at least 18 years old and legally able to enter into this agreement. The Service is not directed to children.
You must provide accurate account information and keep it current. You are responsible for safeguarding your password, sign-in method, recovery information, and any two-factor authentication device, and for activity carried out through your account. You may not share an individual account in a way that defeats account or plan limits.
Tell us promptly at [email protected] if you suspect unauthorised access. Workspace owners and administrators are responsible for managing memberships, roles, invitations, and sharing settings for their workspace.
3. The Service
Unograph is a collaborative software architecture modeling platform. It lets users create connected system models, diagrams, feature flows, documentation, versions, and read-only shared views.
Some functionality may be available before sign-in and stored only in your browser. Browser-only drafts can be lost if you clear local storage, use another device, lose the device, or the browser blocks storage. Use an account and cloud features when you need server-side storage, sharing, or collaboration.
Early access. All functionality currently offered during early access is available without charge and without a payment card. The product may change more frequently than mature software.
4. Plans, payments, and taxes
We intend to keep a core modeling option available at no charge. We may introduce optional paid plans or features. Before you incur a charge, we will show the price, currency, billing period, included features, applicable taxes, renewal terms, and any plan-specific conditions.
If paid services become available, checkout may be provided by a third-party payment processor identified at checkout. Payment processing will be subject to that provider’s terms and privacy notice. We will not charge a payment method or start automatic renewal without the disclosures and authorisation required by applicable law.
Unless an order or mandatory law says otherwise, you may cancel a renewing plan before its next renewal and retain access through the paid period. Fees already paid are non-refundable except where required by law or expressly stated at purchase. You are responsible for taxes imposed on your purchase, excluding taxes based on our net income.
5. Your Content remains yours
“Your Content” means diagrams, models, flows, documentation, descriptions, files, comments, version notes, and other material that you or your users create, upload, or submit to the Service. You retain ownership of all Your Content. These Terms do not transfer ownership of Your Content to Unograph.
You grant us and our subprocessors a limited, non-exclusive, worldwide licence to host, copy, process, transmit, and display Your Content only as reasonably needed to provide, secure, maintain, and support the Service, comply with law, and follow your sharing instructions. This licence ends when Your Content is deleted from active systems, except for protected backup copies that age out through our normal retention cycle or copies we must retain by law.
You are responsible for Your Content and confirm that you have the rights and permissions needed to submit, process, invite others to, or share it. Do not place regulated, highly sensitive, or special-category personal data in the Service unless your agreement with us expressly permits it and you have implemented appropriate safeguards.
We may generate operational and usage data about the performance, security, and use of the Service. We may use data that is aggregated or de-identified so that it does not reasonably identify you, your users, or other individuals to operate, secure, analyse, and improve the Service.
7. Unograph intellectual property
We and our licensors own the Service and its software, source and object code, product design, website, interfaces, templates, documentation, logos, trademarks, and other materials we provide (“Unograph Materials”). Except for the right to use the Service under these Terms, no rights in the Unograph Materials are transferred to you.
You may not copy, sell, license, distribute, or create derivative works of the Unograph Materials; reverse engineer or attempt to obtain source code except where applicable law expressly permits it; remove proprietary notices; or use our name or branding in a way that suggests sponsorship or endorsement without permission.
If you voluntarily send feedback or suggestions, you allow us to use them without restriction or payment. We will not publicly identify you as the source without permission.
8. Acceptable use
You must follow our Acceptable Use Policy. In particular, you may not use the Service for unlawful or abusive activity, malware or spam, unauthorised security testing, infringement, attempts to access another user’s data, bypassing access controls or rate limits, or activity that places an unreasonable load on the Service.
We may investigate suspected violations and proportionately restrict content, a workspace, an account, or a technical operation when reasonably necessary to protect users, the Service, or third parties, or to comply with law.
9. Third-party services
The Service relies on third-party infrastructure, authentication, analytics, communications, and, if paid features are introduced, payment services. Your direct use of a third-party feature, such as Google sign-in, may also be governed by that provider’s terms and privacy notice.
We are responsible for our contractual obligations, but we do not control third-party services and are not responsible for their independent products, content, or acts. Their outages or changes may affect the Service.
10. Privacy, data processing, and confidentiality
Our Privacy Policy explains how we process personal data as a controller. When we process personal data in Your Content on behalf of a business customer, our Data Processing Agreement applies.
We treat non-public Your Content as confidential and will use or disclose it only to provide and secure the Service, as you instruct, with your permission, or as required by law. This does not apply to information that is public through no breach by us, was lawfully known to us without confidentiality restrictions, is independently developed without use of the confidential information, or is lawfully received from another source.
We use reasonable technical and organisational safeguards, but no online service can guarantee absolute security. You are responsible for configuring access and sharing appropriately and maintaining your own copies of content that is critical to your operations.
11. Service changes and availability
We may add, change, or discontinue features as the product evolves. Where practicable, we will give reasonable notice before a material change that adversely affects stored cloud content or paid rights. We may make immediate changes for security, legal, or technical reasons.
Unless a separate written service-level agreement says otherwise, we do not promise a specific uptime, response time, or recovery time. The Service may be interrupted by maintenance, emergencies, internet conditions, or third-party failures.
12. Suspension, account closure, and termination
You may stop using Unograph at any time. You may close or request deletion of your account through available account controls or by contacting [email protected].
We may limit, suspend, or terminate access when reasonably necessary because of a material or repeated breach, malware, illegal content or conduct, a security threat, excessive load, non-payment of an applicable fee, legal requirements, or risk of harm to users, us, or others. Where practical, we will notify you, explain the reason, limit action to affected resources, and give you an opportunity to cure the issue. We may act immediately in urgent cases.
After ordinary termination, we may provide a reasonable period to retrieve cloud content when technically feasible. Access may not be available after termination for abuse, security, or legal reasons. You should keep independent copies of important content. Our retention rules explain when account data and backups are deleted.
Provisions that by their nature should survive termination will survive, including ownership, confidentiality, payment obligations, disclaimers, liability limits, and dispute terms.
13. Warranties and disclaimers
We will provide the Service with reasonable care and skill. Except for warranties that cannot lawfully be excluded, the Service and all early-access features are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted, error-free, or completely secure operation.
Unograph is a modeling and collaboration tool. It does not verify that a system design is complete, secure, compliant, or suitable for production, and it is not a substitute for professional engineering, security, or legal review.
14. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, business opportunities, or data, arising from or related to the Service, even if advised that such loss was possible.
To the maximum extent permitted by law, our total liability for all claims arising from or related to the Service in any 12-month period will not exceed the greater of (a) the amount you paid us for the Service during that period or (b) US$100.
These exclusions and limits do not apply to liability that cannot legally be limited or excluded, including liability for fraud, wilful misconduct, gross negligence where the law prohibits its limitation, or death or personal injury caused by negligence. They also do not reduce mandatory consumer rights that apply where you live.
Business-user indemnity
If you use the Service for a business, you will defend and indemnify us against third-party claims arising from Your Content or your intentional or unlawful violation of these Terms or another person’s rights. This does not apply to the extent a claim was caused by our breach, negligence, or wilful misconduct. We will notify you and allow you to control the defence, subject to our right to participate and approve any settlement that admits fault or imposes obligations on us.
15. Changes, notices, and general terms
We may update these Terms for product, legal, security, or operational changes. We will post the updated version and change the effective date. For material changes, we will provide reasonable advance notice—normally at least 30 days—unless an urgent legal or security change requires faster action. If you do not agree, you must stop using the Service before the new Terms take effect.
Notices may be delivered through the Service, to the email associated with your account, or on this page. You are responsible for keeping your email address current.
You may not assign this agreement without our written consent, except as part of a genuine merger, reorganisation, or sale of substantially all relevant assets. We may assign it as part of such a transaction or to an affiliate, provided your rights are not materially reduced. The parties are independent contractors. These Terms do not create an agency, partnership, joint venture, employment, or fiduciary relationship.
If a provision is unenforceable, it will be modified only as much as necessary and the remaining provisions will continue. A delay in enforcing a right is not a waiver. These Terms and documents incorporated into them are the entire agreement about the self-service Service and replace earlier discussions about it. A separately signed order or agreement controls to the extent it expressly conflicts with these Terms.
Governing law and disputes
These Terms are governed by the laws of Georgia (country), without regard to conflict-of-laws rules. The courts located in Tbilisi, Georgia, have exclusive jurisdiction, except that either party may seek urgent injunctive relief in any competent court. If you are a consumer, this choice does not deprive you of mandatory protections or courts available under the law of your habitual residence.
Before starting formal proceedings, please contact us and allow 30 days for both sides to try to resolve the dispute informally.
16. Contact
Unograph is operated by Grigorii Feoktistov, an individual entrepreneur registered in Georgia with identification number 306408795.
Registered address: Georgia, Tbilisi, Krtsanisi District, Ponichala 3 Settlement, Building 5, Entrance 2, Floor 4, auxiliary storage.
Legal and support enquiries: [email protected]
Website: https://unograph.com